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Open Systems Outsourcing Services

Server Hosting and Management Solutions...Custom Outsourcing for Simple to Complex Environments

MORE OPTIONS FOR OPEN SYSTEMS OUTSOURCING
Up to now, if you were looking for a vendor to host  or manage your open systems (those running a Microsoft OS, Linux, Sun or any variation of Unix) you had two choices - all or nothing.

You could buy a basic colocation service,  including space, power and bandwidth, but generally get nothing in terms of the added  services you'll need as your open systems environment grows in size or complexity.

On the other hand, the 'full solution' vendors, who  provide all, typically insist on total control over your systems design and operations (with  corresponding high fees) even if you don't require all that support.

Alicomp has a better solution.

With Alicomp, you can choose from a wide range of options for your open systems - starting with basic on-site hosting all the way up to fully  customized, fully managed services with help desk (through a private web portal). This highly flexible approach makes it easy to support a variety of systems, from a simple web site or database  application, to a full-scale international ERP system. We can even remotely manage systems  located at your own data center or at a third-party location.

A SEAMLESS MIGRATION/EXPANSION PATH
Depending on your needs, you can arrange for simple on-site hosting right now, then opt for additional services as needed - expanding to a comprehensive fully-managed solution - without changing providers, uprooting equipment, or  disrupting your operations. With 20 years of history managing a broad range of mission-critical production systems, Alicomp has the experience necessary to ensure the smooth transition and operation of your open systems environment.
 

AUTOMATED SYSTEMS AND NETWORK MANAGEMENT
To keep your systems up and running at peak performance, you can have Alicomp monitor your network around the clock through our advance systems and network management service. Using a tightly integrated suite of best-in-class systems management software, Alicomp can automatically monitor and report on the health and performance of all your servers and network devices as well as leading applications and databases. With our portable management architecture, we can also monitor remote devices to provide a common view of your entire distributed network whether your systems are located in your own data center, in ours, or at a third party provider.

Alicomp’s automated notification and escalation keeps your IT staff fully up to date on the status of your systems and network - according to your own IT management policies. Of course, you can also call our help desk 24 hours a day, 7 days a week to report a problem or to request technical assistance. Our help desk professionals use the latest trouble ticketing tools to efficiently track and manage your incidents to rapid resolution. With access to our complete systems and network management tools, these front line professionals are fully equipped to address the vast majority of your technical problems.

For complete visibility into your systems and network, Alicomp gives your IT team access to our advanced systems and network management suite via the Internet. Use our open systems management web portal to view, edit or submit trouble tickets; check the status of your systems in real time; and review historical performance - all through a simple and intuitive user interface.

START WITH OUR WORLD-CLASS DATA CENTERS
No matter how complex or simple your hosting requirements, your equipment will be housed at one of our specially built data centers. They’re designed from the ground up to provide the security, physical environment, and networking capabilities you need to support even the most mission-critical and complex applications.

All centers feature fully redundant power and environmental control systems, two-stage fire protection, as well as advanced surveillance and monitoring capabilities. All to assure the availability and security of your system 24 hours a day, 365 days a year.

YOUR CHOICE OF NETWORK SERVICES
Alicomp network professionals will work with you to design and implement the optimum network solution for your application needs. Depending on your requirements and preferences, you can select from three networking options:
•Use your own private network. Have your carrier provision a link to one of our data  centers, and we'll deliver the necessary on-site connectivity.
• Purchase your own access and bandwidth from one of the third-party carriers with points-of-presence in our data centers.
• Use  the Alicomp Managed Network Service. This is a fully managed service that provides redundant, high-speed connectivity to the Internet. Alicomp handles all the provisioning, monitoring, and  management for you, over a scalable, flexible architecture designed for high availability.

FLEXIBLE STORAGE OPTIONS
For applications with dynamic storage requirements, Alicomp offers advance managed storage solutions that can be tailored to your changing needs. Or, if you prefer, you can provide your own local storage resources and have Alicomp manage them for you.

For high-performance database applications, you can use our direct-connect, fibre channel Storage Area Network (SAN) option, which provides dedicated connectivity to primary volumes. Or, you can opt for a lower-cost Network Attached Storage (NAS) solution riding on our high-speed Ethernet storage LAN. Both options give you access to highly reliable mirrored disk arrays leading vendors with a complete set of storage management capabilities.

For backing up critical data, you can supply your own tape library, or take advantage of Alicomp’s LAN Backup and Restore Utility - which will automatically backup your data to high density tape on a prearranged schedule, for storage on-site or off-site as required.

TECHNICAL EXPERTISE ON DEMAND
Alicomp's help desk staff is backed by a team of highly skilled  systems and network experts who are available for diagnosing and correcting even the toughest technical problems. This team of top-tier engineers can also help you design new solutions or  enhance your existing infrastructure for the most cost effective  improvements in performance, reliability and security.

To free your staff entirely from the burden of managing your platforms, use Alicomp's systems and network administration  professionals to deliver a fully managed hosting solution. Our administrators will manage and maintain your systems based on industry best-practices or conform to your organization's guidelines. We can:

• Configure systems and upgrade components
• Install new versions and releases of your systems software
• Track and report on systems availability and performance
• Coordinate with vendors on performance or repair issues
• Install patches or fixes as needed
• Provide full help desk and change management services including a private web portal

Have Alicomp customize a solution for you

When you're looking for a way to handle your open systems your way, to your requirements, on your terms, come to Alicomp. We'll be happy to devise a plan that meets your needs right now, and provides a clear path for expansion and enhancement — if and when necessary. Contact us today.

Basic Server Hosting...
To Fully Managed Solutions
On Your Terms.

Toll-Free 800-274-5556
Web Site www.alicomp.com

Now there's a way to outsource the management of your open systems the way you need to. It's simpler, more  cost-effective, and gives you more options for the future.